General

Information about Assiterr

This Privacy Notice (“Notice”) describes how we collect and process your data through https://www.assisterr.ai/ website (the “Website”). The terms “Assisterr”, “we”, “us”, “our” and “ourselves” refer to ASSISTERR LTD, a legal person registered under the laws of England and Wales.

Assisterr offers a network of specialized small language models (SLMs) that empower communities to create, manage, and monetize AI.

We are committed to safeguarding the privacy of our users. We are not going to misuse your data.

Controller details:

ASSISTERR LTD

Company number: 14825509

Registered address: 128 City Road, London, United Kingdom, EC1V 2NX

Contact email address: support@assisterr.ai

Table of contents:

1. Information we collect from you
2. Third-party access to information
3. Your rights Security of information
4. Changes to this Notice
5. Sources of personal data
6. Retention of your information

Information we collect from you

Provision of services

To access the services and start using our product, you will be required to provide us with some information. Specifically, we will ask you for:

• your Solana wallet address;
• your X and Discord accounts for authorisation on the Website.

This information will be processed in order to perform the contract between you and us (GDPR Art. 6.1.b).

SLMs

Assister allows you to create your own or use existing SLMs. Therefore, we may process the following data:

• information about SLMs and their configuration;
• information (content) provided to the SLM (e.g. for training purposes);
• information derived from requests to and responses from the SLM.

The above-mentioned personal information will be processed in order to perform the contract between you and us (GDPR Art. 6.1.b).

Customer verification

As a pre-condition of services provision and to avoid fraud, you will be verified through connection to your Solana wallet address, as well as your X and Discord accounts.

In this case, the applied legal basis is our legitimate interests in preventing fraud (GDPR Art. 6.1.f).

Communication and customer support

We may receive your information when you leave a request for support on the Website, or when you inquire about our services. We will use the information given by you to provide you with the help you might need, fix and improve the Website, and analyze our efficiency in product efforts.

Additionally, we may process other communications between us and you, for example, your inquiries regarding the services.

The applied legal basis for this is the performance of the contract between you and us (GDPR Art. 6.1.b) and our legitimate interest in improving the Website (GDPR Art. 6.1.f).

Website analytics and marketing activities

We analyse our Website in order to better understand your preferences and enhance your experience with Assisterr. When we do so, we may collect the following categories of your information:

• IP address, scripts, web browser, etc.;
• activity on the Website (mouse clicks, page scrolls, page reloads, tabs switching, repeated clicks, and the timestamps of their actions);
• details of the devices used (screen size, device type, other details).

In addition to the data points mentioned above, we may use cookies and other technologies to analyse our Website. If you want to know more about how we use cookies and what other information we may collect, please visit our Cookie Notice.

If you provide us with your email address in order to subscribe to our newsletter, we will send you the latest updates on Assisterr’s news and AI insights via email. Also, upon receiving consent from you, we will share with you our marketing and promotional materials via email. You can always opt out of this by clicking the appropriate button in our emails to you. The withdrawal of your consent will not affect the lawfulness of processing based on consent before.

Sources of personal data

We obtain personal data from such sources:

• Data subjects themselves.
• Other sources: public blockchains

Retention of your information

We will store your information for as long as you have an activated account with us.

However, we may need to retain some of your personal data for longer if there is a need for it, for example, in order to comply with our tax, accounting and legal requirements. In this case, the applied legal basis for the processing of your information will be the necessity to comply with a legal obligation.

Please note that certain personal data cannot be removed or deleted at all because of the nature of the blockchain. The blockchain technology used in the provision of our services operates on a decentralized network, where transactions are recorded in an immutable and transparent manner. This characteristic ensures the integrity and security of the data stored on the blockchain. However, it also means that once data is added to the blockchain, it becomes virtually impossible to remove or delete it.

Third-party access to information

Your personal information may be shared with the following third parties:

• Website analytics service providers;
• Blockchain infrastructure service providers;
• Email service providers;
• Social media service providers;
• Communication platforms.

The providers listed above process your information based on our instructions only. For instance, you may connect your SLM to Discord in which case Discord will be able to access any input and output generated using the SLM.

In case your personal data is provided to third parties outside the EEA, we will implement appropriate safeguards to protect your personal data, including Standard Contractual Clauses as adopted by the European Commission. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Other disclosures

In addition to the disclosures for the purposes identified before, we may disclose information about you for the following purposes:

• law enforcement, legal process and compliance: if we are required to do so by law, in connection with any legal proceedings or to establish, exercise or defend our legal rights, or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose personal data or other information that we believe, in good faith, is appropriate or necessary to: (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of our services and any facilities or equipment used to make our services available; or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others;
• change of ownership or other business needs: (i) in case we sell, licence or otherwise assign our company, corporate rights, the Website or its separate parts or features to third parties; (ii) as part of a transaction, financing, or for other business needs (e.g., if we need to disclose your personal data to the prospective lender or bank, investor or prospective investor, and/or their professional advisers as part of certain due diligence processes, as the case may be); (iii) we may also disclose and otherwise transfer your personal data to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the information commits to a privacy policy that has terms substantially consistent with this Notice.

Your rights

GDPR rights

If you are a resident of the EU/EEA, you may exercise GDPR rights regarding your personal data. In particular, you have the right to:

• The right to access your information.
  You have the right to know what personal data we process. As such you can obtain the disclosure of the personal data involved in the processing and you can obtain a copy of the information undergoing processing.
• The right to verify your information and seek its rectification.
  If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;
• The right to have your personal data deleted.
  If we are not under the obligation to keep your personal data for legal compliance and it is not needed in the scope of an active contract or claim, we will remove your information upon your request.
• The right to restrict the processing of your information.
  When you contest the accuracy of your information, believe we process it unlawfully or want to object to the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will stop processing your personal data (other than storing it) until we are able to provide you with evidence of its lawful processing.
• The right to have your personal data transferred to another organisation.
  Where we process your personal data on the legal basis of consent you provided us or on the necessity to perform a contract, we can make, at your request, your personal data available to you or to an organisation of your choosing.
• The right to object against the processing of your information.
  If we process your information for our legitimate interests (e.g., for direct marketing emails or for our marketing research purposes), you can object to it. Let us know what you object against and we will consider your request. If there are no compelling interests for us to refuse to perform your request, we will stop the processing for such purposes. If we believe our compelling interests outweigh your right to privacy, we will clarify this to you.

You can formulate such requests or channel further questions on data protection by contacting us directly at support@assisterr.ai.

If you believe that our use of personal information violates your rights, or if you are dissatisfied with a response you received to a request you formulated to us, you have the right to lodge a complaint with the competent data protection authority of your choice.

California privacy rights

If you are a resident of California, you are entitled to certain rights over your personal data under the California Consumer Privacy Act of 2018. Specifically, as a resident of California, you have the right to:

• know about the categories and specific pieces of personal data that we have collected about you and access a copy of your personal data (“Right to Know”);
• have inaccurate personal data about you corrected (“Right to Correction”);
• request deletion of your personal data that we have collected (“Right to Deletion”);
• opt-out of the sale of your personal data (“Right to Opt-Out”).

Please note that we may ask you and/or your agent to provide certain information to verify your and/or your agent’s identity and authorisation before fulfilling the request. The information we request will depend on your prior interactions with us.

For more information about the personal information we collect and how we collect it, please refer to sections I and II of this Notice. To learn about the purposes for which your personal data is collected and the categories of service providers who have access to your personal information, please refer to sections I and IV.

Assisterr undertakes to treat you like everyone else and not discriminate against you if you choose to exercise your rights. To submit the request to exercise your rights, please send an email to support@assisterr.ai.

Security of information

We will take all necessary measures to protect your information from unauthorised or accidental access, destruction, modification, blocking, copying, and distribution, as well as from other illegal actions of third parties. As we use the services of third-party software providers across several countries outside of the European Union, we may transfer the collected information to those countries for further processing. In such cases, we will make sure that relevant safeguards are in place. More information on such safeguards can be provided upon request.

We also make sure that access to your information stored in our database is only possible via a secure and closed VPN connection. Additionally, all communications exposed to the internet are TLS encrypted to provide the highest level of communications security.

Changes to this Notice

We may update this Notice from time to time by posting a new version on our Website. We advise you to check this page occasionally to ensure you are happy with any changes. However, we will endeavour to provide you with an announcement about any significant changes.